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The Service Management Policy has been established to determine all the services offered to Enterprise employees and customers, define appropriate service levels, continuously measure and report, prioritize employee needs by understanding and meeting these needs correctly. The initiative sets out its approach to managing its own service management objectives and achieving the set business goals with this policy approved by the management at the highest level. The service management policy created for this purpose is intended to meet the following basic requirements: - To support business strategy and corporate goals - To comply with laws, standards and contracts - To manage the objectives, processes and risks of the current and projected service management, - To keep information technology services running, to manage changes and to use information technology services according to business needs - Managing accessibility and capacity by making the necessary monitoring, reducing costs by doing the right finance and resource management
